Korelasi Dimensi Tangible Kualitas Layanan Terhadap Kepuasan Pasien Forensik …

ABSTRACT Measuring service quality can be used as a benchmark to assess the performance of services provided in shaping patient satisfaction and can be used as evaluation material. One dimension of service quality is tangible. This study aims to determine the correlation of real quality dimensions with the satisfaction of clinical forensic patients at Bhayangkara Pekanbaru Hospital. The de…