Pengaruh Penerapan Total Quality Manajemen Terhadap Layanan Purna Jual (Af…

This study aims to determine how the effect of the application of a variable-total quality management (TQM) to the after-sales service and customer satisfaction Toyota products in the city of Pekanbaru. The samples in this study using a non-probability sampling technique (purposive sampling), and samples were included in this study amounted to 135 people who know and use the after-sales servic…