Kualitas Pelayanan Resepsionis Di Grand Elite Hotel Pekanbaru Tugas Akhir

ABSTRACT This research aims to determine the quality of reception services at Grand Elite Hotel Pekanbaru. This research uses quantitative methods to examine the problems raised. The samples in this study were 50 people using accidental sampling technique. While the data collection techniques in this research used the method of distributing questionnaires, observation, and interviews. The mea…