Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen (Studi Kasus …

the purpose of the research was to identity the influenc of service quality to the costumer satisfaction by company of compare two motorcyle service stations. The two stations are: Capella Honda 88 and AHASS Pangeran Motor with sixty sampel of thirty in Capella Honda 88 and thirty in AHASS Pangeran Motor make use of isidental sampling method. Data was collected through questionnaire to cost…