In this research, there is a problem phenomenon that was raised in 2021, namely the commitment of ASN in implementing basic values, especially the Pekanbaru City Satpol PP in responding to public complaints in the SP4N LAPOR! application, with the problem being that 12 public reports submitted in the SP4N LAPOR! application were not responded to. by Pekanbaru City Satpol PP, from this phenomeno…