Image of Pengaruh Kepemimpinan, Fokus Pada Konsumen, Pemberdayaan Karyawan Dan Manajemen Proses Terhadap Kepuasan Kerja Karyawan PT. Telkomsel Pekanbaru
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Pengaruh Kepemimpinan, Fokus Pada Konsumen, Pemberdayaan Karyawan Dan Manajemen Proses Terhadap Kepuasan Kerja Karyawan PT. Telkomsel Pekanbaru

This study aims to determine how the influence of leadership, customer focus, employee empowerment and process management on employee job satisfaction PT. Telkomsel Pekanbaru. The population in this study were all employees at PT. Telkomsel Pekanbaru totaling 123 people. Sampling was done by slovin formula in order to obtain a sample sebanya 94 people. Analysis of data is descriptive quantitative with multiple linear regression method with SPSS and different test of T-Test.
From the test known the leadership, customer focus, employee empowerment and management processes simultaneously and partially influence on employee satisfaction PT. Telkomsel Pekanbaru. Employee satisfaction male and female relative is no different, even though the average female employee job satisfaction is higher than job satisfaction of male employees. The differences are indicated with an orientation in which the orientation of employee satisfaction in men are located on the task at hand and motivation given employer, while the female employee job satisfaction orientation is in the amount of salary, promotion opportunities and interaction between employees in the company.
Company leaders must pay attention to the system of salaries and promotions that have been there since the employee-sex male considers that the system of pay and promotion can not satisfy the work, besides leaders also need to consider how the interaction you may have on employees with employees and employees with leadership so that job satisfaction can be increased.

Keywords: Leadership, Customer Focus, Employee Empowerment, Process Management, Job Satisfaction

Ketersediaan
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Perpustakaan Universitas Riau 10 03. 217 (0013)
10 03. 217 (0013)
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
10 03. 217 (0013)
Penerbit
Pekanbaru : Universitas Riau – Pascasarjana – Magister Manajemen.,
Deskripsi Fisik
vi, 124 hlm.; ill.; 29 cm
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
10 03. 217 (0013)
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
PASCASARJANA (MAGISTER) MANAJEMEN
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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Tidak tersedia versi lain

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