CD Skripsi

Indeks Kepuasan Masyarakat Dan Kualitas Jasa Pada Rumah Sakit Universitas Riau

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This study aims to determine the Society Satisfaction Index and the quality of services in the University of Riau Hospital. This research uses qualitative approach and the sample of this research is using the stratified random sampling technique. Data analysis is using by Society Satisfaction Index (IKM), and Importance Performance Analysis (IPA) with using Statistical Product and Service Solution (SPSS) Version 22. The result shows that Society Satisfaction Index gets prediket D and Importance Performance Analysis (IPA) that need to be improved from fourth quadrant is quadrant A.
Keywords: Society Satisfaction Index, Service Quality, and Importance Performance Analysis (IPA)

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

02 02. 119 (0026)

Penerbit

Pekanbaru : Universitas Riau – Fakultas Ekonomi Dan Bisnis – Manajemen., 2019

Deskripsi Fisik

vi, 71 hlm.; ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

02 02. 119 (0026)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

MANAJEMEN

Info Detail Spesifik

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Pernyataan Tanggungjawab

DAUS

Versi lain/terkait

Lampiran Berkas

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