ABSTRACT This study aims to examine the influence of product quality and service quality on loyalty with customer satisfaction as an mediating variable at the leoma grosir pekanbaru store. the population in this study were all consumers who had shopped at the leoma wholesale store at least twice. the sampling technique in this research used a purposive sampling technique and a sample of 100 con…
ABSTRACT This study aims to determine the effect of emotional intelligence, work discipline, and workload on the performance of nurses at Bakti Timah Hospital, Karimun Regency. This type of research is quantitative research with a population of all nurses of the Bakti Timah Hospital, Karimun Regency as many as 103 people. The technique used is to use purposive sampling technique, where onl…
ABSTRACT This research was conducted with the aim of knowing and analyzing the mapping of consumer perceptions of three coffee shops located on Jalan Arifin Ahmad, Pekanbaru City based on five attributes, namely product, service quality, price, atmosphere and extra features/advantages. The population in this research is all consumers at Aksen Coffee, Basua Coffee & Space and NOA Coffee. Th…
ABSTRACT This study aims to determine the effect of compensation, workload and motivation simultaneously and partially on the quality of work of J&T Express Pekanbaru employees. The population of this study was employees at J&T Express Pekanbaru totaling 157 people. The sampling technique used stratified random sampling technique with the number of samples taken as many as 1 coordinator, …
ABSTRACT This study aims to analyze and determine the influence of work culture (X1) and work motivation (X2) on work discipline (Y) of State Civil service (civil servants) in the Secretariat Division of the PUPR Agency of Riau Province. The population in this study consisted of 35 people, with a saturated sample, meaning that the entire population of 35 Civil Servants in the Secretariat Divi…
SUMMARY DIAN SUKMA RINI, NIM. 2210246879, The Influence of Service Quality and Customer Satisfaction on Customer Trust and Loyalty at PT. Bank Rakyat Indonesia (Persero) Tbk Tuanku Tambusai Branch Office, supervised by Susi Hendriani and Gatot Wijayanto. This research is driven by the importance of trust and loyalty in the banking industry. Customer trust is a key element that influences …
Tapung Kiri River is one of the rivers located in Kampar and Rokan Hulu Regencies, part of the Siak River upstream. There are settlements, sand mining activities, and oil palm plantations in the riverbank area, which can cause river water pollution. This study aims to determine the existing condition of Tapung Kiri River water quality, identify pollution loads, and determine the quality status …
This research was conducted in March-April 2024 in Rantau Larangan, Desa Sibiruang, Koto Kampar Hulu District, Kampar Regency, Riau. The aim is to assess the management of Rantau Larangan and to understand water quality through the measurement of physicochemical parameters based on quality standards. The method used in this research is a survey method, namely making direct observations at the r…
Indonesia, as an agrarian country, has a high dependency on the agricultural sector. Kuantan Singingi District, as one of the main producers of paddy in Riau Province, has significant potential to support national food security. However, this sector faces various challenges, including climate change, pest attacks, and plant diseases, which can disrupt paddy production and the welfare of farmers…
Uncontrolled growth of microalgae can cause algae blooms in waters, which have a negative impact on aquatic ecosystems. Blooming algae can reduce water quality, reduce dissolved oxygen, and release toxins that are harmful to other aquatic organisms. Based on research, hydrogen peroxide has been proven to be effective in reducing the density of microalgae at certain concentrations. However, in a…
Independent oil palm farmers, who play a role as one of the actors in the upstream supply chain, have a crucial contribution in creating a coordinated supply chain system to address sustainability challenges and drive productivity improvements in the oil palm plantation sector. Global palm oil consumption accounts for 40 percent of the total vegetable oil consumption worldwide. The increasing d…
study aims to examine the effect of Brand Image and Service Quality on Customer Satisfaction and Customer Loyalty. Data collection in this study used a questionnaire method. The questionnaire was distributed to 100 customers of Pekanbaru Urbanitas Tour & Travel. The questionnaire was given to 100 respondents and can be used then processed as a whole. The collected data is processed using Path A…
This study aimed to examine the influence of the leadership style and motivasion on the employee performance at PT. Adira Dinamika Multi Finance Pekanbaru City. The population in this study were employed who worked in the PT. Adira Dinamika Multi Finance (73 government agencies). The sampling method used in this study is purposive sampling method. The sample used in this study were 73 responden…
This study aims to examine the effectiveness of the application of Human Relations Influence, Environmental Physical Condition and Work Discipline Against Work Ethic Employees at the Department of Population and Civil Records Pekanbaru City. This research was conducted at the Department of Population and Civil Registration of Pekanbaru City. Population of this research is Employee of Populatio…
This study aims to determine the Relationship Marketing between Satisfaction and Customer Loyalty Matahari Mall Ciputra Pekanbaru. The population in this study is the People in Pekanbaru Town shopping at Matahari Mall Ciputra. The sampling method was done by using non probability sampling technique with hair et al formula so as to produce 100 samples. Data analysis technique used is path analys…
The study aims to determine the effect tangibility, profitability, growth,business risk and liquidity on debt policy with size and age of the company as control variables at the chemical industry and basic manufacturing sector period 2011-2015. The data used for this study were secondary data form financial statements. The sampling technique used was purposive sampling, which obtained 56 sample…
The purpose of this study is to determine the effect of Service Quality and Institutional Image on Decision Choosing education services and Student Satisfaction at Islamic Religious Institution Taffaqquh Fiddin. The object of this research is Student of Islamic Religion Institution Taffaqquh Fiddin Dumai. This research uses Consumer Satisfaction as endogenous variable and Decision of Choosing a…
The purpose of this study is to determine the effect of workload, work conflict, and job satisfaction on employee performance. The population is all employees who work in PT. PLN (Persero) Sector Kit Pekanbaru which amounted to 75 people. While the sampling using census method. The data analysis used multiple linear regression with the help of SPSS program version 18.00. Based on the results of…
Rokan Hulu Regency has one of the highest poverty rates in Riau Province, with approximately 74.38 thousand people categorized as poor (BPS Rokan Hulu Regency, 2024). This poses a significant challenge for the local government to address in order to drive development and economic growth. This study aligns with the mission of Rokan Hulu Regency as outlined in its Regional Medium Term Development…