Sistem Informasi Pengaduan Berbasis Website Untuk Meningkatkan Kepuasan Pelan…

PT Telkom Akses is a company engaged in network infrastructure and telecommunications services in Indonesia. One of the main challenges it faces is the customer complaint process, which is still handled manually through call centers, SMS, and WhatsApp. These methods are ineffective in managing high complaint volumes and do not provide transparent information regarding complaint statuses. This s…