Analisis Tingkat Kepuasan Penumpang Atas Kualitas Pelayanan Pada Cv. Bil Trav…

This study aims to determine the level of passenger satisfaction, and service quality that must be considered by the company, as well as to know what strategy to increase passenger satisfaction in the CV. BIL Travel route of Pekanbaru-Padang. By using formulation Slovin and accidental sampling techniques, sample obtained number of 100 respondents. The analytical method used is the importance of…