Model Customer Satisfaction Peserta Bukan Penerima Upah (Bpu) Pada Bpjs Keten…

BPJS Ketenagakerjaan has an important role in providing social security protection to all workers. The level of satisfaction of BPU participants is still a major challenge in increasing the number and sustainability of participation. Currently, almost 60% of the workforce are Informal workers (BPU). Although participant growth continues to increase, the achievement is still relatively low when …