Pengaruh Kualitas Layanan Mobile Application Traveloka Terhadap Kepuasan Pela…

Service quality is an important factor in the formation of customer satisfaction. This study explain how the influence of the quality of services provided by traveloka through the medium that mobile application. Following indicator of service quality using model e-servqual to be tested, covering efficiency, reliability, fulfillment, privacy, responsiveness, compensation, and contact. This Indic…