Pengaruh Service Recovery Dan Promosi Terhadap Kepuasan Dan Implikasinya Terh…

This study aims to analyze the effect of service recovery and promotion on customer satisfaction, the effect of satisfaction on customer loyalty. The effect of service recovery and promotion on customer loyalty through customer satisfaction. In this study, the population is all customers of Perseli Kitchen. The sample in this study were 157 people. The data used in this study are primary data a…