Analisis Kualitas Pelayanan Terhadap Kepuasan Jemaah Umrah Di Pt.Smeva Holida…

This study aims to explain and determine the extent of the influence of service quality on the satisfaction of umrah pilgrims at PT. Smeva Holiday Pekanbaru both simultaneously and partially and also see which variables have a dominant influence on the satisfaction of Umrah pilgrims. The independent variables used in this study are Tangible, Reliability, Responsiveness, Assurance and Empathy. W…