Analisis Sentimen Pada Ulasan Aplikasi Mobile Jkn Di Google Play Store Menggu…

The Mobile JKN application is an application made by the government to make it easier for the public to access services provided by the Social Security Administration Agency (BPJS). One way to see a summary of user reviews is to apply sentiment analysis. The research uses review data from the Google Play Store taken from December 7, 2023 – March 5, 2024. This study aims to classify positive a…