Pengaruh Kualitas Pelayanan Dan Kualitas Produk Terhadap Kepuasan Pelanggan (…

This study aims to determine the effect of service quality and product quality on customer satisfaction of service and spare part PT. Nusantara Berlian Motor Pekanbaru partially and simultaneously. This study uses questionnaires as a means of collecting data distributed to 100 customers of service and spare part PT. Nusantara Berlian Motor Pekanbaru. Data from the questionnaire was further proc…