Analisis Pengembangan Strategi Kepuasan Nasabah Di Bank Riau Kepri Cabang Sya…

ABSTRACT This study aims to determine the consumer satisfaction index and strategies to improve the service quality of Bank Riau Kepri Pekanbaru Syariah Branch. The population in this study includes all customers of Bank Riau Kepri Syariah Branch Pekanbaru with a sample of 110 people with purposive sampling method. The analysis tool in this study uses CSI (Customers Satisfaction Index) analysi…