ABSTRACT This research was conducted at PT. Eka Sari Lorena “ESL Express” Pekanbaru, as for the purpose of this study was to determine the effect of system quality, information quality, and service quality to costumer satisfication at PT. Eka Sari Lorena “ESL Express” Pekanbaru. System quality, information quality, and service quality as the independent variable (X1X2X3) while the co…