Analisis Kualitas Pelayanan Online Terhadap Kepuasan Dan Loyalitas Nasabah Pa…

The study was conducted at PT. Bank BRI Agroniaga, Tbk Branch Pekanbaru Riau with the aim to analyze the effect of efficiency, reliability, fulfillment and privacy that is the dimension of service quality on customer satisfaction levels. To analyze the effect of the overall e-service quality of the satisfaction and loyalty through the customer satisfaction level on E-banking. To analyze the eff…