CD Skripsi

Agility Pelayanan Publik Pada Masa New Normal Oleh Mall Pelayanan Publik Kota Pekanbaru

---

Public Service Agility At the Public Service Mall is the ability to agility to become an inevitable requirement in this era of digitalization that is so dynamic and fast in responding to changes in the order, acceleration of bureaucratic reform, structures, integrated regulations, streamlining streams, to streamlining echelonization. Agility is also shown whether the services at the Pekanbaru City Public Service Mall have implemented flexibility and adaptability. Agility that is applied in public services during the new normal period at the Pekanbaru City Public Service Mall is aimed at the agility of the organization to respond quickly, in a timely manner. Agility is an organization's ability to provide value to public satisfaction. This study aims to see whether there is agility in the Pekanbaru City Public Service Mall. The research method used is descriptive qualitative method using the theory of John Dowdy and Kirk Rieckhoff which consists of several indicators, namely strategy, structure, process and human resources. The result of this research is that the structural indicators have been running well. Meanwhile, in the indicators of the process and human resources, the implementation has not been maximized, there is still a lack of availability of human resources in the provision of services carried out by the Pekanbaru City Public Service Mall. Services in online form, namely the lack of understanding of employees about the implementation of online services, as well as the lack of education for the public in accessing online services. Meanwhile, for services in the new normal period, namely the limitation of labor which causes the services obtained by the community to be less than optimal. Researchers also provide suggestions that the importance of socializing to the community about how to access services online. Because, this service can be accessed by all people from the young to the old.
Keywords : Public Services, Agility, Pekanbaru City

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

1701121756

Penerbit

Pekanbaru : Universitas Riau – FISIP – Ilmu Administrasi Publik., 2022

Deskripsi Fisik

-

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

1701121756

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

Ilmu Administrasi Publik

Info Detail Spesifik

-

Pernyataan Tanggungjawab

nadya

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar