CD Tesis

Whole Of Government Dalam Penyelenggaraan Mal Pelayanan Publik Di Kota Pekanbaru

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This research is motivated by the rapid development of technology and the
people's access to education is getting better. One of the most felt impacts is that
the community will become more qualified and will improve public services. The
implementation of fast public services with various procedures that are easily
accessible is the dream of the people that must be realized by the government. The
output of state administration no longer only regulates the lives of its citizens, but
increases capabilities within the scope of nationality that are able to create
various organizations that can compete in a global capacity. Therefore, the
administration of the state must be reformed. The Public Service Mall in
Pekanbaru City has consistently received awards as the best public service
provider in 2017, 2018, and 2019 so that it becomes a role model for other
regions.
The purpose of this study is to analyze how the implementation of the
Public Service Mall in Pekanbaru City is based on a whole government approach
using a descriptive qualitative method with an explanatory approach which aims
to explain the information found in the field and try to find the causes and
reasons, so as to provide evidence to support or refute the explanation. or
previous predictions. The data collection technique in this study is based on the
results of interviews, observations, and documentation in the form of secondary
data related to this research.
The results of this study indicate that the Pekanbaru City Public Service
Mall is well organized based on the consideration of the basic values of the whole
government, namely the coordination that exists between the leadership and the
superiors of each agency, as well as from the superiors of their respective
subordinates. Then for public services incorporated in the Public Service Mall in
Pekanbaru City, it is well integrated so that data and information related to the
community can be more synchronized and the Public Service Mall in Pekanbaru
City can reach the stage of simplifying public services both in terms of time,
procedures, flow , as well as costs.
Key Words : Public Service Mall, Service Integration, Whole Of Government

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2010247362

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Ilmu Administrasi., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2010247362

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU ADMINISTRASI

Info Detail Spesifik

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Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

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