CD Skripsi

Kualitas Pelayanan Di Kantor Lurah Simpang Baru Kecamatan Bina Widya Pekanbaru

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Quality service is closely related to coetumersatisfaction. Employee work quality can be measured by the effectiveness and efficiency of a job carried out by employees in order to achieve the goals or objectives of the organization. However, in providing services carried out by the Simpang Baru Village Head Office, Bina Widya District, it turns out that there are still problems with services carried out by employees, it turns out that there are indications that show that employees are not doing well at work, so that the impact on employee performance is still showing less effectiveness. Work quality issues. The purpose of this study is to analyze the performance of employees in providing services to the community at the Simpang Baru Village Head Office, Bina Widya District and the obstacles. This type of research is a qualitative research with a phenomenological approach. The informants in this study were Simpang Baru Village Head, Bina Widya District, secretaries and the community. Data collection techniques are interviews, observation and documentation. This study concludes that employee performance is not good and really needs to be improved, especially on the Responsiveness and Responsibility indicators. In the Responsiveness indicator, the main focus that becomes a problem in employee performance is the low ability of employees to carry out their duties because employees do not fully understand their duties. The inhibiting factor is the seriousness of employees in providing services, especially regarding consistent work time in accordance with applicable regulations.

Keywords: Service Quality, Village head’s office

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1701122393

Penerbit

Pekanbaru : Universitas Riau FISIPOL Administrasi Publik., 2024

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1701122393

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU ADMINISTRASI PUBILK

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

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