CD Skripsi

PERSIAPAN TROLLEY CART OLEH ROOM ATTENDANT PADA DEPARTEMEN HOUSEKEEPING FOX HARRIS HOTEL PEKANBARU

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Carrying out trolley cart preparation by room attendants in the housekeeping
department is a key element in hotel operations which functions to maintain the cleanliness
and comfort of rooms for guests. At Fox Harris Hotel Pekanbaru, this preparation is an
integral part of the standard of service offered to guests. With increasing demands for service
quality and guest satisfaction, it is important to ensure that every aspect of housekeeping
operations, including trolley cart preparation, runs optimally. Trolley carts are the main tool
used by room attendants to carry cleaning supplies and equipment to each room. Proper and
efficient preparation of the trolley cart ensures that the room attendant has everything needed
to clean and tidy the room quickly and without interruption. This not only improves work
efficiency but also minimizes the time required to clean each room, so more rooms can be
prepared for guests in less time. The purpose of this research is to find out and analyze the
implementation of cleaning cart preparations (Trolley Cart) in the housekeeping department
of the Fox Harris Hotel Pekanbaru and to find out and analyze the obstacles to implementing
cleaning cart preparations (Trolley cart) in the housekeeping department of the Fox Harris
Hotel Pekanbaru.
This research uses direct observation methods and interviews with housekeeping staff
and hotel management. The data collected was analyzed qualitatively to get an in-depth picture
of how the trolley cart preparation was carried out and its implications for operations and
guest satisfaction. Standard Operating Procedures (SOP), Room attendants at the Fox Harris
Hotel Pekanbaru follow the SOP that has been set in preparing the trolley cart.
The results of this research show that the implementation of trolley cart preparation by
room attendants at the Fox Harris Hotel Pekanbaru has been carried out in accordance with
the established SOP. Room attendant work efficiency increases, and guest satisfaction is well
maintained. Proper trolley cart preparation is an important factor in ensuring quality service
and efficient housekeeping operations. The recommendations provided include regular
training for housekeeping staff and regular evaluation of existing procedures to ensure the
quality of trolley cart preparation and room service is maintained. In this way, Fox Harris
Hotel Pekanbaru can continue to maintain and improve their service standards, which
ultimately increases guest satisfaction and loyalty.
Keywords : trolley cart, room attendant, housekeeping

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1901124450

Penerbit

Pekanbaru : Universitas Riau - FISIPOL - Ilmu Administrasi., 2024

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1901124450

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU ADMINISTRASI

Info Detail Spesifik

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Pernyataan Tanggungjawab

guntur

Versi lain/terkait

Lampiran Berkas

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