CD Skripsi

Efektivitas Pengaduan Masyarakat Di Dinas Pekerjaan Umum Dan Penataan Ruang Kabupaten Pelalawan

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The public plays a crucial role in public services, as stated in Law No. 25 of 2009, where the government is required to provide complaint facilities and competent personnel to manage them. The Public Works and Spatial Planning Office of Pelalawan Regency received the highest number of complaints, totaling 247 in one year, with 15 complaints marked as 'Pending,' 198 'In Process,' and 38 'Completed.' Most complaints are in the 'In Process' status, indicating that many remain unresolved. This research aims to measure the effectiveness of public complaints handling and identify the inhibiting factors. Using Sedarmayanti's effectiveness theory, which includes aspects of input, process, output, and productivity, and a qualitative research method through observation, interviews, and documentation, it was found that the effectiveness of complaint management is not yet optimal. The inhibiting factors include limited budget for site inspections and a lack of adequate human resources to follow up on complaints.


Keywords: Effectiveness, Public Complaints, Public Services

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2001112989

Penerbit

Pekanbaru : Universitas Riau FISIPOL Administrasi Publik., 2024

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2001112989

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU ADMINISTRASI PUBILK

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

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