CD Skripsi

Komunikasi Interpersonal Dokter Dan Pasien Ibu Kehamilan Anak Pertama Pada Poliklinik Kandungan Dan Kebidanan Rumah Sakit Syafirapekanbaru Dalammenciptakan Kepuasan Pasien

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Hospitals have an important role in life, especially in maintaining health, with obstetricians and gynecologists playing a significant role in this aspect of health. Syafira Hospital, as one of the health facilities visited by many people, especially pregnant women, plays a key role in providing health services. Patient satisfaction is the most crucial thing and is the key to improving the quality of hospital services. In addition, good interpersonal communication can influence a person's behavior and attitudes, making it an important factor in achieving patient satisfaction and improving service quality. This study aims to determine aspects of interpersonal communication carried out by obstetricians and midwives with patients pregnant with their first child at Syafira Hospital Pekanbaru.
This research uses a qualitative descriptive method with data collection techniques in the form of interviews, observation and documentation. The research subjects were selected purposively and obtained 9 informants. The research object is how interpersonal communication between doctors and first- pregnancy patients at the Gynecology and Obstetrics Polyclinic at Syafira Hospital Pekanbaru. Data were analyzed using interactive analysis according to Miles and Huberman, through data collection, data reduction, data presentation, and drawing conclusions, by checking the validity of the data through source triangulation.
The results of this research found that obstetrician and obstetrician specialists at Syafira Hospital demonstrated several important aspects in communicating with patients pregnant with their first child. In terms of openness, doctors create a comfortable atmosphere and convey information transparently. In the aspect of equality, doctors do not differentiate between patient status, which reflects equality in communication. Apart from that, in the aspect of a supportive attitude, doctors provide motivation without requiring unnecessary medical treatment. The empathy aspect is also demonstrated through good responses and careful attention to patient complaints. Finally, the positive attitude aspect can be seen from the smile, greeting, and positive views and feelings shown by the doctor in communication situations

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

001125093

Penerbit

Pekanbaru : Universitas Riau FISIPOL Ilmu Komunikasi., 2024

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

001125093

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU KOMUNIKASI

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

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