CD Skripsi

Peran Ombudsman Wilayah Riau Dalam Penanganan Pengaduan Penerimaan Peserta Didik Baru (Ppdb) Di Kota Pekanbaru Tahun 2021-2022

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The presence of complaints regarding new student admissions by parents in schools in Pekanbaru highlights the necessity of the Riau Regional Ombudsman and the impact it has on the community. This study aims to analyze the role of the Riau Regional Ombudsman in handling complaints related to New Student Admissions (PPDB) in Pekanbaru City during the 2021-2022 period. The main focus of this research is to know and evaluate how succesful of the Ombudsman in resolving issues faced by the community, particularly parents and students, concerning the often controversial and complaint-ridden PPDB process.This study employs a qualitative research method, as it allows the researcher to examine and assess the extent of the Ombudsman’s role in handling PPDB-related complaints. The theoretical framework used in this research is based on the theory of public institution roles as outlined by Patarai, which includes good governance, community aggregation, and as a government watchdog.The findings indicate that the Riau Regional Ombudsman plays a crucial role in providing complaint services, conducting investigations, and recommending improvements to the PPDB system. Additionally, the study identifies challenges in the Ombudsman’s implementation of its duties, such as a lack of socialization regarding community rights and budget constraints that affect its capacity to work.Recommendations from this study emphasize the need for increased socialization of the Ombudsman’s functions and roles, as well as strengthening cooperation between the Ombudsman and educational institutions to create a more transparent and accountable PPDB. system. Consequently, it is hoped that the Ombudsman can play a more optimal role in protecting community rights in the educational process.

Keywords:Ombudsman, Complaints, Related To New Student Admissions, Education

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2001113580

Penerbit

Pekanbaru : Universitas Riau FISIPOL Administrasi Publik., 2024

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2001113580

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Ilmu Administrasi Publik

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

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