CD Skripsi

Tanggung Jawab Hukum Tempat Penitipan Anak Di Kecamatan Bukit Raya Kota Pekanbaru

---

ABSTRACT
The legal responsibility of childcare service providers in providing safe and comfortable services for consumers is crucial. This research is motivated by indications that the fulfillment of legal responsibilities by several childcare centers (TPA) in Bukit Raya District is not yet optimal, such as not meeting the standards of facilities and infrastructure, lack of clear information regarding services, or lack of appropriate compensation if losses occur to consumers. This study aims to analyze the implementation of legal responsibilities by childcare service providers in Bukit Raya District, Pekanbaru City, to avoid harming the interests of service users and to examine the remedies that can be provided by service providers for losses experienced by childcare service users.
This research is a sociological legal research with a qualitative descriptive approach. The research locations are TPA Cerliana and TPA Mela located in Bukit Raya District, Pekanbaru City. Data collection was carried out through in-depth interviews with TPA owners/managers, parents of service users, and TPA supervisors of Bukit Raya District, direct observation of TPA facilities and infrastructure, and documentation studies of relevant documents such as SOPs, learning curricula, and childcare agreements. The data obtained were then analyzed qualitatively by categorizing, sorting, and coding according to emerging themes and presented descriptively.
The results showed that the implementation of legal responsibilities by childcare service providers in Bukit Raya District, Pekanbaru City, has been running but not yet fully optimal. Fulfillment of infrastructure standards, provision of competent caregivers, implementation of learning programs according to the stages of child development, and implementation of SOPs are manifestations of efforts to carry out these responsibilities. However, there are still several aspects that need to be improved, such as the availability of representative health rooms, completeness and detail of SOPs, and strengthening of consumer complaint mechanisms. The implementation of these responsibilities also still faces challenges such as limited resources, not yet optimal supervision and guidance from relevant agencies, and not yet maximal participation of parents. Remedies provided by service providers for losses experienced by service users include providing a clear and effective complaint handling mechanism, willingness to provide appropriate compensation or restitution according to the type and level of loss, and a commitment to make continuous improvement efforts to prevent similar losses from recurring in the future.
Keywords: Legal Responsibility, Consumer Protection, Childcare Center

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

1909124731

Penerbit

Pekanbaru : Universitas Riau – F.HUKUM – HUKUM PERDATA BISNIS., 2024

Deskripsi Fisik

-

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

1909124731

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

HUKUM PERDATA BISNIS

Info Detail Spesifik

-

Pernyataan Tanggungjawab

daus

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar