CD Skripsi

Pelayanan Pembayaran Pajak Kendaraan Bermotor (Pkb) Roda Dua Menggunakan Samsat Digital Nasional (Signal) Di Kota Pekanbaru

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Motor Vehicle Tax (PKB) is one source of regional income used in the regional autonomy budget. One of the agencies that handles motor vehicle tax payments is the Regional Original Revenue Agency (BAPENDA) of Riau Province through the Technical Services Unit (UPT) One-Stop Single Administration System (SAMSAT). The aim of the research is to describe and analyze the National Digital Samsat Service (SIGNAL) for Two-Wheeled Motor Vehicle Tax (PKB) Payments in Pekanbaru City. This research uses theory from Sulivyo et, al (2020) using 7 indicators consisting of Efficiency, Fulfillment, System Availability, Privacy, Responsiveness, Compensation, Contact. The National Digital Samsat Service (SIGNAL) carried out by the Riau Province Bapenda and run by UPT Samsat Simpang Tiga and UPT Samsat Pekanbaru City has not run optimally and optimally. This is due to several factors that make SIGNAL services not optimal and optimal, due to the slow delivery of STNK far beyond the promised time, network stability in accessing the application, and the mismatch between KTP data and STNK address making it difficult to verify vehicle data. In order for the SIGNAL service to run optimally and optimally, the various factors and needs above must be improved and implemented to achieve optimal and maximum service.

Keywords: Service, SIGNAL, Motor Vehicle Tax

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2101111645

Penerbit

Pekanbaru : Universitas Riau FISIPOL Administrasi Publik., 2025

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2101111645

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU ADMINISTRASI PUBILK

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

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