CD Skripsi
The Effect Of Training, Technology Dependency On Customer Due Diligence And Its Impact On Money Laundering Risk Judgment By Bank Officers
ABSTRACT
This study aims to examine the effect of training and technology dependency
on Customer Due Diligence (CDD), as well as the effect of CDD on money
laundering risk judgment by bank officers. CDD is considered a strategic element
in anti-money laundering efforts, involving identity verification, assessment of
fund usage intentions, and analysis of transaction histories to support accurate
risk evaluation.
The research employed a quantitative approach using a survey method. The
population consisted of bank officers working in Pekanbaru City. Questionnaires
were distributed to 120 bank branch offices, with two questionnaires per branch,
resulting in 240 targeted respondents. A total of 92 questionnaires were returned,
and after validation, 81 were deemed suitable for analysis. Data were analyzed
using Structural Equation Modeling (SEM) with SmartPLS 4.0 software.
The results show that both training and technology dependency have a
positive and significant effect on Customer Due Diligence. Furthermore,
Customer Due Diligence has a positive and significant effect on money laundering
risk judgment. These findings indicate that improving the quality of training and
leveraging technology can enhance the implementation of CDD, which in turn
leads to more accurate and effective risk assessments in preventing money
laundering activities.
Keywords: Training, Technology Dependency, Customer Due Diligence, Money
Laundering Risk Judgment, Bank Officers
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