CD Skripsi

Kualitas Pelayanan PT. Pos Indonesia (Persero) Kota Dumai (Studi Kasus Dalam Pemberian Jasa Paket pos)

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Pos Indonesia company Dumai is a state-owned enterprises that servicing the news, money, good with the largest and spread connections ti the entire country. Services quality for the society always be the benchmark for looking at the successful of a organizations or government instances. The government as a service provider with the society’s expected quality. But in fact, especially in Dumai for the post office of Dumai aren’t fully gave the functionel services for the society. This case could seen in how many complaints from them about services. The purpose of this research is to get know how’s tthe quality of services in PT. Pos Indoensia Dumai for giving the post packages services.
The grand theory used the quality of services by Zeithaml and friends in Hardiyansyah. The indicators in this research are: tangibles (facilities performance and services equitment), reliability (skills in giving services), assurance (the employee’s skills that makes customers confidence) and empathy (the employee’s cares for customers of PT. Pos Indonesia (Persero) Kota Dumai). This research used a qualitative apporoach by descriptive method.
By the result of the research can be resumed that to increase the quality of services in PT. Pos Indoensia (Persero) Dumai should be have continuously employees performance evaluation for giving on time servicing and best scores as same as company’s mission. More over, the company should have to finish all the problem that complained from the customers so they will feel satisfied with the services that company gave to them.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 03.114 (0021)

Penerbit

Pekanbaru : Universitas Riau - Fisip - Administrasi Negara., 2014

Deskripsi Fisik

ix, 78 hlm.; ill.;29 cm

Bahasa

ISBN/ISSN

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Klasifikasi

01 03.114 (0021)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

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Info Detail Spesifik

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Pernyataan Tanggungjawab

Dewa

Versi lain/terkait

Lampiran Berkas

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