Image of Kinerja Pegawai Dalam Meningkatkan Kualitas Pelayanan Publik (Studi Kasus Pelayanan Kartu Tanda Penduduk dan Kartu Keluarga Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Rokan Hulu)
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Kinerja Pegawai Dalam Meningkatkan Kualitas Pelayanan Publik (Studi Kasus Pelayanan Kartu Tanda Penduduk dan Kartu Keluarga Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Rokan Hulu)

Administrative service residence especially residents card and family card are important thing, it due to this Ministry in contact directly with the community. The large number of complaints that are submitted by users of this service, resulting in poor Imaging for a given instance of the authority in providing the service of Residents card and family card for the community, they are Dinas Kependudukan dan Pencatatan Sipil Rokan Hulu.
The concept of the theory is used the performance, expressed by Kumorotomo in Harbani Pasolong with four indicators, namely efficiency, effectiveness, fairness and responsiveness. The purpose of this study was to determine how the performance of the Department of Population and Civil Registration Rokan Hulu in improving pelyanan Identity Card and Family Card. This research uses descriptive qualitative research method. In data collection the author uses interview, observation and documentation.
The results of of this research show that the service of making Identity Card and Family Card has not done up to the lack of responsiveness of employees, employee fairness to the community, there is still a slow administrative proceedings. The factors influence the performance of employees in improving the quality of public services at the Department of Civil Registration Kependuduk And Rokan Hulu is infrastructure, human resources community awareness and community participation.
Key word: human resourrce management, performance, publik service

Ketersediaan
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Perpustakaan Universitas Riau 01 03.116 (0092)
01 03.116 (0092)
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
01 03.116 (0092)
Penerbit
Pekanbaru : Universitas Riau - FISIP - Ilmu Administrasi Publik.,
Deskripsi Fisik
vi, 91 hlm.: ill.: 29 cm
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
01 03.116 (0092)
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
Ilmu Administrasi Publik
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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Tidak tersedia versi lain

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