Image of Pelaksanaan Best Practices Dalam Pelayanan Pajak Kendaraan Bermotor Roda Dua Oleh Badan Pendapatan Provinsi Riau (Studi Kasus Unit Pelaksana Teknis Badan Pendapatan Pekanbaru Kota)
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Pelaksanaan Best Practices Dalam Pelayanan Pajak Kendaraan Bermotor Roda Dua Oleh Badan Pendapatan Provinsi Riau (Studi Kasus Unit Pelaksana Teknis Badan Pendapatan Pekanbaru Kota)

Abstract

Application of best practices in motorcycle tax service by Revenue Body of Pekanbaru at Technical Executor Unit was conducted by upgrading service quality, increasing people awareness (taxpayer), can raise service quality on the motorcycle taxpayer and also affected to determined target achievement of vehicle tax of Riau Province at Technical Executor Unit of Revenue Body Pekanbaru Kota. The research used qualitative descriptive method with research instruments referenced to Prasojo Theory (2004) and data collecting technique were interview, observation and documentary study that related to research purposes. The results indicated that application of best practices in motor cycle tax service by Technical Executor Unit, Revenue Management of Pekanbaru Kota was applied in order to increase service quality, such as the addition of working hours and service at day-off. However, yet to be optimal in reaching targets. Partnership is explored by controlling tax delinquents together with related institution. Beside that, complaint management that has not been available of tax payers become an obstruction to optimize of strategy continuity of service towards tax payers. Affected factors in applying best service on motor cycle tax service are lack of informational and technological personnel programmer in facing technological development, and lack of taxpayer awareness in paying motor cycle tax.

Keywords : Best Practices, Motorcycle Tax, Tax Payers.

Ketersediaan
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Perpustakaan Universitas Riau 01 03.118 (0027)
01 03.118 (0027)
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
01 03.118 (0027)
Penerbit
Pekanbaru : Universitas Riau – FISIP - Ilmu Administrasi Publik.,
Deskripsi Fisik
vi, 75 hlm.: ill.: 29 cm
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
01 03.118 (0027)
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
Ilmu Administrasi Publik
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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Tidak tersedia versi lain

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