Image of Kualitas Pelayanan Perizinan Di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Kota Pekanbaru (Studi Pelayanan Perizinan Tanda Daftar Perusahaan/TDP)
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Kualitas Pelayanan Perizinan Di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Kota Pekanbaru (Studi Pelayanan Perizinan Tanda Daftar Perusahaan/TDP)

Abstract

Pekanbaru City's Investment and Integrated Services Office is a supporter of the mayor's task in the field of integrated licensing services and investment which has a goal to create excellent service by making various efforts to improve the success of its services. This can be seen from the Pekanbaru City DPMPTSP which always gets various kinds of awards each year. The purpose of this study was to determine the quality of licensing services of the Company Register (TDP) in Pekanbaru City and to find out the barriers to licensing service quality in Pekanbaru's One Stop Investment and Services Office (Case Study of Licensing Services for Company Registration Signs. Theory used in research This is Public Service, Public Service Quality, after the research was found that the Quality Indicators of Licensing Services at Pekanbaru City's Integrated One-Stop Investment and Service Office (Case Study of Licensing Services for Company Registration) are Service Procedures, Time of Settlement, Facilities and Infrastructure, and Competence of Service Provider Officers As for the inhibiting factors of Quality of Licensing Services in Pekanbaru City's One Stop Investment and Services Office (Case Study of Licensing Services for Company Registration) Conclusion of Quality of Licensing Services at the Investment and Pelay Service The One Stop Integrated City of Pekanbaru (Case Study of Licensing Services for Company Registrars) is the Pekanbaru City One Stop Investment and Services Office which has been said to be successful and acceptable to the community as service users.

Keywords: Services, Quality, licensing, certificate of Company Registration

Ketersediaan
#
Perpustakaan Universitas Riau 01 03.119 (0095)
01 03.119 (0095)
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
01 03.119 (0095)
Penerbit
Pekanbaru : Universitas Riau – FISIP - Ilmu Administrasi Publik.,
Deskripsi Fisik
ix, 73 hlm.: ill.: 29 cm
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
01 03.119 (0095)
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
Ilmu Administrasi Publik
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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Tidak tersedia versi lain

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