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Pengaruh Kompetensi Karyawan Dan Disiplin Kerja Terhadap Kepuasan Masyarakat Pada Pengurusan E-KTP Di UPTD Disdukcapil Kecamatan Tenayan Raya Dengan Kualitas Pelayanan Sebagai Variabel Intervening

The purpose of this study is to determine the Effect of Competence and Work Discipline on People Satisfaction with Service Quality as an intervening variable At the Tenayan Raya Local Government. This research uses Path Analysis Method using primary data. The data used in this study were obtained from 113 unique respondents that had joined “Gerakan Indonesia Sadar Admindukcapil (GISA)” phase one and two. This study concluded that Work Discipline were statistically significance affect Service Quality. However, there is no significant relation between Competence and Service Quality. Competence, Work Discipline and Service Quality were statistically significance affect People Satisfaction.

Key word: Competence, Work Discipline, Service Quality, People Satisfaction, Intervening Variable, Path Analys

Ketersediaan
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Perpustakaan Universitas Riau 10 02. 219 (0030)
10 02. 219 (0030)
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
10 02. 219 (0030)
Penerbit
Pekanbaru : Universitas Riau – Pascasarjana – Tesis Ilmu Administrasi.,
Deskripsi Fisik
xiii, 150 hlm.; ill.; 29 cm
Bahasa
Indonesia
ISBN/ISSN
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Klasifikasi
10 02. 219 (0030)
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
PASCASARJANA (MAGISTER) ILMU ADMINISTRASI
Info Detail Spesifik
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Pernyataan Tanggungjawab
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Tidak tersedia versi lain

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