CD Skripsi
Pengaruh Total Quality Management (Tqm) Terhadap Kinerja Karyawan Dan Kualitas Produk Pada Pt. Kimia Tirta Utama (Ktu) Kec. Koto Gasib, Kab. Siak
This study aims to determine the effects of Total Quality Management (TQM) on employee performance and product quality with exogenous variables, namely Total Quality Management (TQM), and endogenous variables, namely Employee Performance and Product Quality.
The population in this study includes all the employees at PT. Kimia Tirta Utama. Primary data was collected by questionaire as an instrument to prove the results of the research, to test the hypothesis in this study is using path analysis (path analysis). The sampling technique is a nonprobability technique (118 employees at PT. Kimia Tirta Utama).
The result showed that: (1). Total Quality Management (TQM) to have a significant positive to employee performance, (2).Total Quality Management (TQM)to have a significant positive to product quality, (3).employee performance to have significant positive to product quality, and Total Quality Management (TQM)to have a significant positive to product quality through employee performance.
Keywords : Total Quality Management (TQM), Employee Performance, and Quality Product
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