ABSTRACT PT. Smevasindo Holiday Pekanbaru is one of the many travel agency companies that are engaged in organizing pilgrimage and umrah trips in the city of Pekanbaru. Many factors are taken into consideration by consumers in choosing an Umrah travel agency that is in accordance with their wishes. These factors consist of internal and external factors. Internal factors, namely culture, social…
ABSTRACT Queen Star Waterpark Siak is the only water playground in Siak Regency. This Queen Star Waterpark has several attractions, namely visitors can swim, play, and relax enjoying a pleasant experience while on this object. To measure what the appeal of Queen Star Waterpark has met the standard of attraction at a tourist destination, and this is measured from 3 components, namely: Something…
Angsana Resort & SPA Bintan is part of Banyan Tree Holdings Management. This resort has the most complaints of the guest that compared by another resort under Banyan Tree Holdings Management. This is caused by a problem of guest relation officer at front office department. This study was conducted to determine the role of the guest relation officer and the problem face by guest relation officer…
The Mempura River Tourism Village is a tourist village located in Siak Regency. This tourist village has quite good natural potential and is still beautiful, and cultural arts are still very awake. This study aims to determine community participation in developing the Mempura River Tourism Village and to find out the barriers to community participation in developing the Mempura River Tourism Vi…
Competition to dominate market share makes business people to aggressively carry out service processes for their company's products or services so as not to experience a significant decline. This study aims to determine (1) Customer Perceptions of Service Quality at PT. Smeva Holiday Tour and Travel Pekanbaru. (2) To find out the Constraints in Service Quality management at PT. Smeva Holiday To…
Customer loyalty is the engine of the success of a business. Loyalty is an attitude and behavior that indicates a repeat purchase of an item or service. In building and increasing customer loyalty, companies must pay attention to the factors that. This study aims to determine how much influence the satisfaction, emotional bonding, trust, choice reduction and habit factors and history with the c…
The purpose of this research is to know the quality of service waiters at The Cafe Hotel Premiere Pekanbaru, to know the factors apasaja affect waiters service at breakfast session at The Cafe Hotel Premiere Pekanbaru. This research uses descriptive quantitative method to analyze the problem. The sample used is 100 respondents and the data obtained using questionnaires, observations, and inter…
Abstract In research using this descriptive qualitative research method, there is a purpose to know the description of facilities in Tourism Object Ngalau Indah Payakumbuh West Sumatra Province. In addition, this research is also trying to know the management of facilities in Tourism Object Ngalau Indah Payakumbuh. Based on the results of research that has been done there are results indica…
ABTRACT Agro tourism Tenayan Raya Pekanbaru city, it is one of the attractions that deserve to be developed, because the number of visits from year to year continues to increase. The reason the researchers chose the agro- tourism of pekanbaru city of riau province is the first agro tourism area in pekanbaru city and the agro- tourism is quite interesting, which combines farming areas, farms …
ABSTRACT This research purposed to get how perception or anxiety visitors and hope them to tourist attraction danau buatan at Pekanbaru city . This research used qualitative descriptive method to analyze the problems. The sample in this research are seven samples get by snowball sampling. And then the technique to collected data in this research are using observation and deep interview . Bas…
ABSTRACT This study was aim to know workload of waiters and to know number of ideal employes, based on the workload in Aston Hotel and Conference Center Tanjung Pinang. This research used quatitative method by reviewing the issues raised the data in this study were obtained from observations and interview of three respondents who become sample by using the determinant exponent, with two expone…
ABSTRACT Motivation is a condition that moves employees to be able to achieve the goals that have been determined. An individual motivation may arise from within the individual (intrinsic motivation) and can arise from outside of the individual itself (extrinsic motivation), both have an effect on the behavior and performance (performance). Therefore, the authors are interested to examine abo…
ABSTRACT The goals of the research were to determine assess of visitors, expectations of visitors and effort management the facilities attraction tourist guruh gemurai waterfall Kuantan Singingi Regency Riau Province.The sample in this study is the tourists who visited attraction guruh gemurai waterfall in 2017, amounting to 18.100 people, who then uses a formula slovin to determine size …
ABSTRACT Performance is a work acheived by an employee in accordance with the standards and criteria that have been determined within a certain time. Therefore this study aims to determine the factors that affect the performance of room attendant in Comfort Hotel Dumai and find out what factors that dominate the performance of room attendant in Comfort Hotel Dumai. As the factors discussed in…
Abstract In a study using this descriptive qualitative research method, there is a goal to know how the Tourism Potential in Community Empowerment in Belimbing Island District Kuok Kampar District. In addition, this study also describes the potential of the island of belimbing, describing the role of tourism in community empowerment. Based on the results of research that has been done there…
ABSTARCT Equipment storage systems in the hotel store that so many in number and kinds, consists of several ways: 1) Places and Equipment Clean Storage, 2) Preparation of Goods by Group, 3) Good Prepared Goods. This study aims to find out: 1) describes how the storage system of equipment at the store in the grand meranti hotel, 2) to find out how the standard storage equipment at the store at …
ABSTRACT Kampung Bandar was a forerunner of founding the Pekanbaru city. Therefore, there is cultural heritage in Kampung Bandar and being tourism destination in Pekanbaru. This study being used to identify the cultural heritage in Kampung Bandar and creating tour package to explore cultural heritage of Kampung Bandar. The research was used qualitative method and descriptive approach. The subj…
ABSTRACT One of the souvenir shops located in the center of the city of Taluk Kuantan is store Bu Asti. This study aims to describe how the implementation of Riau's typical Malay culinary marketing at store Bu Asti. Bu Asti's shop marketing activity uses the four P marketing mix concept, namely 1) Products (taste, food color, food aroma, food texture, food form, and packaging), 2) Price (foo…
ABSTRACT Tjokro Pekanbaru Hotel or also called PT. Sukses Anugerah Selaras is a national private company engaged in hospitality services or lodging. Tjokro Pekanbaru Hotel is one of the Grand Tjokro Hotels Indonesia collections which include Grand Tjokro Klaten hotels, Grand Tjokro Yogyakarta, Tjokro Hotel Pekanbaru, Grand Tjokro Jakarta, Grand Tjokro Bandung, and Tjokro Style Yogyakarta. Befo…
ABSTRACT Supervision is the way of company to inprove the quality of employess work result. This research aimed to describe the application of supervisory task of the housekeeping department at Fave Hotel Pekanbaru. Related to supervision and performance avaluation and coordinate work for employees. Supervisor must strive to maintainthe stability of employees relations within management so as…