Pengaruh Daya Tanggap, Jaminan, Bukti Fisik, Empati, Dan Kehandalan Terhadap …

The purpose of this study is to analyzing the influence of responsiveness, assurance, tangible, emphaty, and reliability to patient satisfaction BPJS Kesehatan outpatient at Rumah Sakit Umum Daerah Arifin Achmad in Pekanbaru. This research is a quantitative research. The population in this study were 10 highest polyclinic patients BPJS Kesehatan outpatient RSUD Arifin Achmad Pekanbaru 2016 amou…