Pengaruh Kualitas Pelayanan Dan Lokasi Usaha Terhadap Kepuasan Konsumen Pada …

This research was conducted at Mona Plaza Hotel Pekanbaru located at Jalan HR. Soebrantas Km, 18. Pekanbaru, Riau. The purpose of this study was to determine the effect of service quality and business location on consumer satisfaction at Mona Plaza Hotel Pekanbaru partially and simultaneously. In this research the method used is quantitative descriptive analysis with SPSS program. The popu…