ABSTRACT This study aims to determine the effect of leadership, costumer focus, and process management on innovation performance of Micro Small and Medium Enterprises Rattan Handicrafts in Pekanbaru. The population in this study includes all employees at 20 Micro Small and Medium Enterprises Rattan Handicrafts in Pekanbaru, totaling 59 people. The sampling technique is a method that has been s…
This study aims to determine the effect of leadership, costumer focus, and process management on innovation performance of Micro Small and Medium Enterprises Rattan Handicrafts in Pekanbaru. The population in this study includes all employees at 20 Micro Small and Medium Enterprises Rattan Handicrafts in Pekanbaru, totaling 59 people. The sampling technique is a method that has been selected ce…