Efektivitas Pengaduan Masyarakat Di Dinas Pekerjaan Umum Dan Penataan Ruang K…

The public plays a crucial role in public services, as stated in Law No. 25 of 2009, where the government is required to provide complaint facilities and competent personnel to manage them. The Public Works and Spatial Planning Office of Pelalawan Regency received the highest number of complaints, totaling 247 in one year, with 15 complaints marked as 'Pending,' 198 'In Process,' and 38 'Comple…