Efektivitas Pelayanan E-Samsat Riau Dalam Upaya Peningkatan Penerimaan Pembay…

This E-Samsat program has several problems, namely network problems so that sometimes it is difficult to access it, platform limitations which can only be accessed via the Play Store. There is also a problem where there is an opinion that the process of paying motor vehicle tax via e-Samsat is still difficult and confusing. Public service is defined as providing services (serving) the needs of …