Penerapan Customer Relation Management Dalam Meningkatkan Jumlah Pengunjung P…

The hotel is an industry engaged in lodging services. The emergence of new hotels makes old hotels increasingly active to improve service quality. The creation of customer satisfaction by the Grand Central Pekanbaru Hotel provides the benefits and reputation of the hotel to be good in the eyes of customers and also the profits obtained by the hotel will increase. The purpose of this study was t…