Komunikasi inovasi pelayanan publik dalam aplikasi identitas kependudukan dig…

Digital transformation in public services has become an essential aspect of achieving effective governance. One example is the implementation of the Digital Population Identity (IKD) by the Department of Population and Civil Registration (Disdukcapil) of Pekanbaru City. However, public adoption remains low due to limited digital literacy and suboptimal innovation communication. This study is gr…