Inovasi Pelayanan Publik dalam Perspektif Best Practice (Praktik Terbaik) Pad…

ABSTRACT DPMPTSP Pekanbaru city is an institution that is engaged in public services within the scope of administrative services namely licensing serving and non-licencing. the service organized by DPMPTSP Pekanbaru city has been awarded almost every year and has been awarded as a role model public service in 2017. So, the purpose of this research to analyze public service that become bes…