Pengaruh Penerapan Manajemen Kualitas Terhadap Kinerja Organisasi Dengan Kine…

This study aims to determine the effect of the implementation of quality management (X) on organizational performance (Y) by mediating operational performance (M) in Small and Medium Enterprises (UKM) in Kuantan Singingi Regency. The population in this study were all SMEs in the processing industry sector that had received PP-IRT certificates in Kuantan Singingi Regency, totaling 57 SMEs. …