Pengaruh kualitas pelayanan terhadap Kepuasan nasabah bank bri Di wilayah ker…

This study aims to determine and analyze the impact of service quality on customer satisfaction in the Work Area of the Regional Office of BRI Pekanbaru. The instrument used for data collection was a questionnaire. The study population was BRI Bank customers who are in the Work Area Regional Office BRI Pekanbaru accumulated up to December 31, 2014 amounted to 77 750 people. The sample in this s…