The presence of complaints regarding new student admissions by parents in schools in Pekanbaru highlights the necessity of the Riau Regional Ombudsman and the impact it has on the community. This study aims to analyze the role of the Riau Regional Ombudsman in handling complaints related to New Student Admissions (PPDB) in Pekanbaru City during the 2021-2022 period. The main focus of this resea…