PT. PLN (Persero)Unit Layanan Pelanggan Simpang Tiga (ULP) is a branch office of PT. PLN (Persero) which has the most industrial customers in the Pekanbaru area. Throughout 2017, PT. PLN (Persero) ULP Simpang Tiga has experienced a decline in revenues earned from industrial customers. In addition, since the enactment of Law No. 30 of 2009 concerning Electricity, PT. PLN (Persero) has competitor…