Implementasi prinsip agile governance dalam penyelenggaraan pelayanan publik…

This study aims to analyze the implementation of Agile Governance principles in the provision of public services through the SIAP-MPP (Public Service Mall Queue and Complaint Information System) application in Pekanbaru City in 2023. The research method used is descriptive qualitative with data collection through interviews, documentation, and observations of application managers, service offic…