Pengaruh Kualitas Pelayanan Dan Persepsi Nilai Terhadap Kepuasan Pelanggan Da…

This study aims to examine the effect of service quality and perceived value on institutional image with the mediating variable of customer satisfaction. The research was conducted at the Social Security Agency of Implementing Agency Health (BPJS) in Pematangsiantar City. The data used consists of primary data and secondary data. The data were collected using a questionnaire given to 120 B…